Returns & Exchanges
At Bruno Capelo, we stand behind the quality of our headwear and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely pleased with your purchase, you can return or exchange any unworn item in its original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Package Your Item
Place the item securely in its original box with all tags attached to prevent damage during transit, ensuring the hat maintains its shape.
Receive Refund or Exchange
After our team inspects the returned merchandise, we will process your refund to the original payment method or ship out your new selection within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing